Digital Navigators Available to Assist Community in May 2021
New Hanover County Public Library is partnering with state government agencies to provide access to Digital Navigators for the month of May. Digital Navigators will guide community members to address their needs around home connectivity, devices, and digital skills. This temporary service is part of larger efforts to close the digital divide in North Carolina and may be helpful to those interested in the federal Emergency Broadband Benefit launching on May 12th.
Many North Carolinians are affected by the digital divide: the gap between those who have access to technology, the internet and digital literacy training and those who do not. The State Library of North Carolina, the North Carolina Department of Information Technology’s Broadband Infrastructure Office and New Hanover County Public Library are partnering to help community members overcome those barriers with this Digital Navigator helpline.
Anyone who would like to talk to a Digital Navigator about their needs related to internet access, devices, or digital skills can text (919) 714-9471, leave a voicemail at (919) 714-9471, or fill out the online form at http://bit.ly/maydignav to receive a call back. Common topics include home internet connectivity, email, online video call platforms like Zoom, online education, the Emergency Broadband Benefit, and devices like Chromebooks. This temporary service will inform future digital inclusion initiatives.