Tax Assistance

First, if you haven't already, make an appointment. To schedule an appointment, call 910-798-7341.

• If your call is not answered, please leave a message with the best days and times to contact you. An AARP Tax-Aide volunteer will return your call to schedule your appointment.
• Volunteers will only make three attempts to contact you, so please be sure to answer your phone and check your voicemail.

Prior to arriving at your appointment, complete the Intake/Interview & Quality Review form. These completed forms must be brought to your appointment along with picture ID, Social Security cards or Form 1099-SSA, and your tax documentation.

• AARP Tax Assistance can have an Intake/Interview and Quality Review form mailed to your address to complete prior to your appointment.
• Intake/Interview & Quality Review forms are also available for pickup at the Main Library at 201 Chestnut St.
• Review the "What to Bring Checklist" located to the right.

On your scheduled date and time, arrive and park in the free two-hour parking on the first level of the parking deck next to the library.

• Please arrive on time and avoid bringing others (e.g. children) to your appointment with you.
• If you have a disability and are not able to reach the third floor of the library, please call 910-798-7341 and ask for curbside service. A Tax-Aide volunteer will come out to your car to pick up your documents.

Enter through the first floor library doors, take the elevator to the third floor, and check in at the Greeter desk with your tax documents.

• Plan on being at the library for up to 2 hours. During that time, you will have a brief face-to-face interview with a Tax-Aide volunteer.
• You will then be asked to wait in the third floor lobby while your tax return is prepared.
• You will leave with your federal and NC state tax returns completed and filed, plus all your documents.
• In most cases, no follow-up visit is required.

• Do I need an appointment?
  • Yes. AARP Tax Assistance is by appointment only. Please call 910-798-7341 to schedule your appointment.
• Is there a fee?
  • No. AARP Tax Assistance is free.
• Do I have to be an AARP member to get tax help?
  • No. You do not need to be an AARP member, or over the age of 50, to seek assistance. AARP Tax Assistance is available to all
• Do I need to wear a mask?
  • Yes. Due to the close nature of tax assistance and for the safety of volunteers and patrons, AARP requires masks be worn while in the tax preparation area.