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Tax Assistance

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AARP Tax-Aide is back and ready to prepare your tax return!

The New Hanover County Public Library is again offering free tax preparation this year through the AARP Foundation's Tax-Aide program. The program will be held on the third floor of the Main Library, located at 201 Chestnut Street in downtown Wilmington.

Site Opens: Wednesday, Feb. 1st, 2023

Days of Operation: Monday – Friday 10 AM – 1 PM (Feb. 1 – April 14)​​​

Appointments are required. To register for an appointment at this location, call (910) 798-7341 starting January 23. Due to high call volume please anticipate 2-3 business days for a call back. 

Pick-up tax packet and complete forms prior to your arrival. Tax packets can be picked up at this location during business hours beginning Wednesday, Feb. 1st, 2023.

An AARP Tax-Aide volunteer will schedule an appointment for you and instruct you on what you need to bring to your appointment. 

How Does This Work?

First, if you haven't already, make an appointment. To schedule an appointment, call 910-798-7341.

  • If your call is not answered, please leave a message with the best days and times to contact you. An AARP Tax-Aide volunteer will return your call to schedule your appointment.
  • Volunteers will only make three attempts to contact you, so please be sure to answer your phone and check your voicemail.

Prior to arriving at your appointment, complete the Intake/Interview & Quality Review form. These completed forms must be brought to your appointment along with picture ID, Social Security cards or Form 1099-SSA, and your tax documentation.

  • AARP Tax Assistance can have an Intake/Interview and Quality Review form mailed to your address to complete prior to your appointment.
  • Intake/Interview & Quality Review forms are also available for pickup at the Main Library at 201 Chestnut St.
  • Review the "What to Bring Checklist" located to the right.

On your scheduled date and time, arrive and park in the free two-hour parking on the first level of the parking deck next to the library.

  • Please arrive on time and avoid bringing others (e.g. children) to your appointment with you.
  • If you have a disability and are not able to reach the third floor of the library, please call 910-798-7341 and ask for curbside service. A Tax-Aide volunteer will come out to your car to pick up your documents.

Enter through the first floor library doors, take the elevator to the third floor, and check in at the Greeter desk with your tax documents.

  • Plan on being at the library for up to 2 hours. During that time, you will have a brief face-to-face interview with a Tax-Aide volunteer.
  • You will then be asked to wait in the third floor lobby while your tax return is prepared.
  • You will leave with your federal and NC state tax returns completed and filed, plus all your documents.
  • In most cases, no follow-up visit is required.

Frequently Asked Questions

  • Do I need an appointment?
    • Yes. AARP Tax Assistance is by appointment only. Please call 910-798-7341 to schedule your appointment.
  • Is there a fee?
    • No. AARP Tax Assistance is free.
  • Do I have to be an AARP member to get tax help?
    • No. You do not need to be an AARP member, or over the age of 50, to seek assistance. AARP Tax Assistance is available to all
  • Do I need to wear a mask?
    • Yes. Due to the close nature of tax assistance and for the safety of volunteers and patrons, AARP requires masks be worn while in the tax preparation area.

What to Bring Checklist

Things To Bring:

  • Driver's License for Taxpayer and Spouse (or other government ID with picture)
  • Social Security cards for Taxpayer, Spouse, and all dependents (or 1099 SSA form)
  • 2020 and 2021 tax returns (2022 returns may benefit from previous years' information)
  • Voided check or documented Routing and Account numbers if you want your refund direct deposited. Debit and bank cards are not accepted.
  • Letter from IRS documenting PIN# for all filing years (if you had identity theft)

Tax Documents for Income:

  • W-2 from all employers; tip income documentation
  • IRS Economic Impact Payment amount for 2022, and letter of amount from government (if received)
  • Social Security statements, 1099-SSA (a pink and white statement)
  • Interest income from checking account and/or savings account/CDs (CD's 1099-INT)
  • Brokerage statements (1099-DIV, Form K-1); bring entire statement
  • Alimony income
  • Self-employment income (1099-MISC, 1099-NEC, expense summary, mileage)
  • Gambling winnings
  • Unemployment compensation (Form 1099G)
  • Disability income
  • Documentation of any rental properties or home sales


  • Charitable donations - be sure to have a list of cash donations
  • Contributions to a retirement account
  • Taxes on house, car, or property
  • Major medical expenses (if more than 7.5% of income)
  • Self-employment expenses
  • Student loan interest (1098-E)
  • College educational expenses (1098-T for tuition and access to online college expenditures)
  • Gambling losses
  • Documented Child or Dependent Care expenses


  • IRS Letter 6419 ACTC Amount (Child Tax Care Payments); amounts received 
  • Health coverage through the Marketplace (1095-A)
  • Health savings account (5498-SA, 1099-SA, W-2 with code W)
  • Any debt cancelled; credit card or mortgage debt (1099-C)
  • Purchase and install of energy-efficient home items
  • First Time Homeowners Credit in 2008
  • Did you make estimated payments or apply last year's refund? Payment amounts and dates

Main Library
201 Chestnut Street
Wilmington, NC 28401

Northeast Regional Library
1241 Military Cutoff Road
Wilmington, NC 28405

Pine Valley Library
3802 South College Road
Wilmington, NC 28412

Pleasure Island Library
1401 N. Lake Park Boulevard
Carolina Beach, NC 28428

Call (910) 798-6300
Hours: Monday-Thursday 10 am - 7 pm
Friday-Saturday 10 am - 5 pm
Sunday 1 - 5 pm